The website accessible, in particular, at the address hotellondon. fr (hereinafter referred to as the "Site") is published by SOCIETE HOTELIERE LONDON PALACE, a general partnership under French law with a share capital of €57,930.00, registered in the Paris Trade and Companies Register under number Paris B 572132850, with an intra-community VAT number FR52572132850 and whose registered office is located at 32 boulevard des Italiens 75009 PARIS; telephone number +33 (0)1 48 24 54 64 (hereinafter referred to as "Hotel London").
Official website: www.agencewebcom.com - Director of publication: Michel BOULLAIN
We implement all the means at our disposal, to ensure reliable information and a reliable update of the content of the website. However, errors or omissions may occur. The user must therefore ensure the accuracy of the information, and report any changes to the site that he or she considers useful. The Société par actions simplifiée Hôtel London is in no way responsible for the use made of this information, nor for any direct or indirect damage that may result from it.
The Site as a whole, as well as each of the elements that make it up (in particular, texts, diagrams, tree structures, software, animations, images, photographs, illustrations, videos, graphic or editorial representations, logos, etc.) constitute intellectual works protected by the Intellectual Property Code as well as by any other applicable international legislation.
Hotel London is the only one authorized (directly or through licenses or authorizations) to use the elements making up the Site, the domain names, trademarks, models, etc., as well as the images and editorial content reproduced therein.
The use of all or part of the Site, in particular by downloading, reproduction, transmission, representation or dissemination for purposes other than consultation and use of the Site on a personal and private basis by the Internet user for non-commercial purposes is strictly prohibited. Violation of these provisions exposes its author to the sanctions provided for both by the Code of Intellectual Property, in particular for infringement of copyright and trademark rights, and by the Civil Code in terms of civil liability.
The creation of any hypertext link to any of the web pages or elements making up the Site is prohibited without prior written authorization from Hotel London, which authorization may be revoked at any time. Any content, Internet site or other having a hypertext link directing towards the Site or towards any of the elements which compose it are not under the control of Hotel London and this one declines consequently any responsibility (in particular, editorial) concerning the access to these sites and their contents.
Photo & Cinemagraph : ©Erwan Fiquet
Hotel London makes every effort to ensure to the best of its ability the accuracy and updating of the information published on the Site, the content of which it reserves the right to modify at any time and without notice.
Sites external to hotellondon.fr with a hypertext link redirecting to this site are not under the control of Hotel London, which consequently declines all responsibility for their content. The user is solely responsible for their use.
The Site provides links to other websites or other resources available on the Internet. Hotel London has no means of controlling these external websites available on the Internet. Hotel London is not responsible for the availability of such external sites and sources, nor does it guarantee them. It cannot be held responsible for any damage whatsoever resulting from the content of these external sites or sources, and in particular from the information, products or services they offer, or from any use that may be made of these elements. The risks associated with such use shall be borne entirely by the Internet user, who must comply with their conditions of use.
Website users, subscribers and visitors may not set up a hyperlink to the Site without the express prior authorization of Hotel London.
In the event that a user or visitor wishes to set up a hyperlink to the Site, he/she should send an e-mail to the Site to request the creation of a hyperlink. Hotel London reserves the right to accept or refuse a hyperlink without having to justify its decision.
Availability of the site
Hotel London makes every effort to keep the Site permanently accessible, but is under no obligation to do so. Hotel London may therefore interrupt access to the Site, in particular for maintenance or updating purposes, or for any other reason, in particular technical or editorial, without prior notice or information to Internet users, and Hotel London shall not be held liable for the consequences of such interruptions, either to Internet users or to any third party.
Furthermore, Hotel London shall not be held liable if Internet users are unable to access all or part of the Site due to any technical defect or problem, in particular, but not limited to
- a failure and/or congestion of the Internet network,
- a failure of the Internet access providers,
- human or electrical error,
- any malicious intervention,
- any software or hardware malfunction,
- a case of force majeure.
All the company's activities and information are presented on our Site.
Hotel London endeavors to provide information on the Site that is as accurate as possible. The photographs on the Site are not contractual.
Cancellation or modification of the reservation of a service
For Accommodation Services (reservation of rooms within an Establishment or other types of accommodation), the Client is reminded that he/she does not have the right of withdrawal provided for in Article L. 221-18 of the Consumer Code, and this in accordance with Article L. 221-28 paragraph 12 of the Consumer Code which excludes this right for contracts relating to the provision of accommodation services which must be provided on a specific date or at a specific time.
For each Service reservation, the Special Conditions specify the terms and conditions for cancelling and/or modifying the reservation.
Reservations with a prepayment cannot be modified and/or cancelled. Deposits (sums paid in advance) will not be refunded. In this case, this is mentioned in the Special Conditions.
Where the Special Conditions so permit:
- the cancellation of a reservation for a Service can be made directly on the Site via the "Modify or cancel a reservation" section;
- the modification of a Service reservation can be made directly on the Site via the "Modify or cancel a reservation" section or directly with the Establishment, whose contact details, in particular telephone numbers, are specified on the confirmation of the reservation sent by e-mail.
In the event of a Service being interrupted due to the Client's fault, the full amount of the agreed price will be collected. In the case of a reservation with prepayment before the stay, no refund will be granted.
The Client must leave the room of the Establishment before the time indicated by the Establishment. Failure to do so will result in an additional night being charged.
The Customer is informed by Hôtel London of the possibility of resorting, in the event of a dispute relating to these General Terms and Conditions, to a conventional mediation procedure or any other alternative dispute resolution method, under the conditions provided for in Title I of Book VI of the Consumer Code.
After having referred the matter to the Management of the Hotel London and in the absence of a conclusive response within 60 days, you may refer the matter to the CM2C mediator at the address below or on their website. You can also find the terms of referral there.
Telephone: +33(0)1 89 47 00 14
Address : 14 Rue Saint Jean 75017 Paris
SIRET : N°831 213 871 00013
Legal form: Registered association
- The procedures for contacting the Mediator and his contact details are available by clicking on the following link: How to report a consumer dispute to CM2C
- The form for contacting the Mediator is available from the following link: Declare a consumer dispute (cm2c.net).
Hotel London also informs the Customer of the existence of a European platform for Online Dispute Resolution ("ODR") to which he/she may have recourse. The Client may access it from the following link: https://ec.europa.eu/consumers/odr/.
This Site terms and conditions are governed by French law, and any dispute or litigation that may arise from the interpretation or execution thereof shall be the exclusive jurisdiction of the courts having jurisdiction over the company's registered office. The reference language for the settlement of any disputes is French.
In accordance with the article L.223-2 of the Code of consumption, the consumer who does not wish to be the object of commercial prospecting by telephone can freely register on a list of opposition to the telephone canvassing. This list is accessible via the following site: www.bloctel.gouv.fr.
General terms and conditions of sale
Please refer to the Terms and Conditions of Sale of our booking engine or to the Terms and Conditions of Sale included in your booking confirmation e-mail.